Account Manager

hybrid
Toronto, Ontario, Canada .
full-time . April 10, 2026

Description

Role Overview

The Account Manager is responsible for maintaining and growing a defined portfolio of customer accounts within an assigned territory. This role owns day-to-day relationship management, account planning, renewals, and expansion (upsell/cross-sell), ensuring customers realize ongoing value from Qu’s colocation, cloud, and managed services.

You’ll partner closely with Solution Architecture, Operations, and Marketing to deliver a seamless customer experience—anticipating needs, resolving issues, and identifying growth opportunities that support Qu’s revenue and retention goals.

Key Responsibilities

Territory & Account Growth

Own a defined set of accounts within the assigned territory, serving as the primary commercial contact.
Develop and execute territory and account plans to retain revenue and drive net growth.
Identify expansion opportunities (additional space/power, cloud, managed services) and lead the sales process from discovery through close.
Build relationships with key stakeholders and decision-makers, mapping the account to strengthen coverage and reduce churn risk.
Support pricing, proposals, and RFP/RFI responses in partnership with Sales, Engineering and Finance.

Customer Success, Renewals & Retention

Build and maintain trusted relationships with customers to understand business objectives, technical requirements, and growth plans.
Own renewal strategy and execution, including early risk identification, stakeholder alignment, and contract negotiation.
Coordinate with internal teams to ensure timely delivery, accurate onboarding/handoffs, and resolution of service issues.
Lead recurring account reviews and executive check-ins to drive satisfaction, retention, and measurable value realization.

Market & Collaboration

Partner with Marketing to support account-based programs, events, and targeted outreach within the territory.
Gather and share customer insights, competitive intelligence, and market trends to inform positioning and account strategy.
Work cross-functionally with Operations, Product, and Finance to ensure seamless execution of customer requests and commercial changes.
Build relationships with partners and attend relevant industry events to support pipeline development and territory coverage.

Performance & Reporting

Maintain accurate and up-to-date records in the CRM.
Provide regular forecasts, pipeline updates, and account health reporting (renewals, retention risk, expansion opportunities).
Achieve quarterly and annual targets, including retention and net revenue growth goals, aligned to Qu’s objectives.

Qualifications

Bachelor’s degree in Business, Marketing, or related field (or equivalent experience).
3–7 years of B2B sales experience in technology or data centre services.
Proven track record of retaining and growing a book of business through consultative selling and relationship management.
Strong understanding of IT infrastructure, cloud, or network services is an asset.
Prior exposure to data centre wholesale, build to suit and AI/GPU segments an advantage
Excellent communication, negotiation, and presentation skills.
Experience using CRM systems.
Highly self-motivated, organized, and adaptable in a fast-paced environment.

Key Competencies

Customer-focused and relationship-driven.
Entrepreneurial mindset — thrives in a growth-stage company.
Strong problem-solving and analytical skills.
Collaborative team player with a proactive approach.
Professional integrity and accountability for results.

Compensation

$90,000.00 - $100,000.00 per year

Know someone who would be a perfect fit? Let them know!