Marketing Specialist

hybrid
Toronto, Ontario, Canada .
full-time . December 24, 2025

Description

Bold ideas need dependable infrastructure and people who can build and maintain it.

At Qu, we run sovereign, in-country infrastructure, data centres, cloud, and managed services, so Canada’s builders and innovators can move fast without trading away control. Your work will help keep data close to home, accelerate teams, and scale growth for the builders and dreamers who rely on us.

We’re building for decades, backed by InfraRed Capital Partners and Sun Life. We’re small by design, 120 people, so your voice carries and your impact shows. You’ll work on real problems that matter: to take the routine and the complex off our customers’ plates so they can focus on what they need to grow.

If you want your best work to power someone else’s moonshot, this is your place. Quiet power, built for the builders and the dreamers. We’re Qu.

About the role

The Marketing Specialist plays a critical hands-on role in supporting Qu’s marketing and commercial activities while also acting as a frontline coordinator for inbound customer requests related to service changes, additions, and cancellations. This role bridges marketing, sales operations, and customer experience, ensuring customer inquiries are handled professionally, documented accurately, and routed efficiently.

This is an execution-focused role suited to someone comfortable wearing multiple hats in a growing organization.

Key Responsibilities:

Marketing & Go-to-Market Support

Support the execution of marketing initiatives across digital, content, partner, and sales enablement channels
Maintain and update marketing materials including presentations, datasheets, website content, and customer communications
Assist with campaign coordination, lead tracking, and reporting using CRM and marketing tools
Support brand consistency across all external communications
Coordinate marketing logistics for events, customer communications, and partner initiatives

Inbound Customer Requests & Commercial Coordination

Act as a first point of contact for inbound customer inquiries related to:
Service changes or modifications
Service additions or expansions
Service cancellations or reductions
Log and track all customer requests in the appropriate systems (e.g., CRM, ticketing, or order management tools)
Coordinate with Sales, Billing, and Operations to ensure requests are properly scoped, approved, and actioned
Ensure customers receive timely, professional communication and status updates
Support documentation and follow-up related to amendments, renewals, and customer communications

Sales & Customer Operations Support

Support Sales with customer follow-ups, proposal coordination, and internal hand-offs
Assist in maintaining accurate customer and service data across systems
Identify recurring customer themes or issues and provide feedback to Marketing and Operations
Help ensure a consistent and positive customer experience during service changes

Reporting & Process Improvement

Track inbound request volumes, response times, and outcomes
Support the development of repeatable processes and templates for customer communications
Contribute to continuous improvement of customer engagement and internal workflows

Experience / Qualifications:

2–5 years of experience in marketing, sales operations, customer support, or a related role
Experience in B2B services, technology, infrastructure, or data centre environments is an asset
Comfortable handling customer interactions and balancing multiple priorities
Strong written and verbal communication skills
Highly organized with strong attention to detail
Proficient with CRM systems (e.g., Salesforce), Microsoft Office, and collaboration tools
Able to work effectively in a fast-paced, evolving environment

At Qu, we are committed to building an inclusive, equitable, and accessible workplace where all employees feel respected and supported. We welcome applications from people of all backgrounds.

We are also committed to providing accommodation throughout the recruitment and selection process. If you require accommodation, please let us know and we will work with you to meet your needs, in accordance with applicable human rights and accessibility legislation.

Know someone who would be a perfect fit? Let them know!